Cancellation Policy — The Wellbeing Hub

When you book an appointment, that time is set aside for you and missed appointments prevent me from accommodating other clients in need of the services.

THE WELLBEING HUB CANCELATION POLICIES

Please note there is a 48 Hour Cancellation Policy. Clients that wish to cancel or change an appointment are kindly requested to provide 48 hours notice or full payment for the treatment will be charged.

ONLINE BOOKING:

To ensure that all of my clients are treated fairly and are able to receive treatment in a timely manner, I asks that you provide at least 48-hours’ notice if you need to change, reschedule or cancel your appointment.
Any change or reschedule of your appointment with less than 24-hours advance notice or failure to keep your appointment (if you are a no-show) you will be charged a fee of 100%.
REPEAT-OFFENDERS – if you consistently cancel/reschedule within 48 hrs or do not show up for your appointments, after the 3rd time, you will be asked to pay full price in advance and in case of rescheduling, cancelling or not showing up, you will be charged the full price.

GIFT CERTIFICATES

Same policy applies.

LATE ARRIVAL

No fee is charged but your appointment will end at the scheduled time. For that reason, please arrive on time.

If you don’t know exactly our location please check it in advance, make sure you have enough time to park and find us.

PARKING

Free parking.

SEXUAL MISCONDUCT

Sexual misconduct is strictly prohibited. Any inappropriate remarks, advances, or gestures will result in immediate session termination, with full payment required.

These policies ensure respect for the therapist, the massage centre, and a stress-free experience for all clients.

If there’s simply no way of avoiding a short-notice cancellation, remember that you can send a friend or family member to enjoy the massage!

We understand that real emergencies happen, I will decide how to apply this policy.

The quickest way to contact us is by emailing info@thewellbeinghub.uk, contacting the therapist your booked with directly or phoning The Wellbeing Hub directly at 01412860892.